--- title: "Privacy Policy | AV Group UK" description: "How AV Group UK collects, uses and protects your personal data. 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Last updated: 28 August 2026 ## 1\. Who we are AV Group UK ("we", "us", "our") is a family-owned provider of security, medical and cleaning services. Our registered trading address is 4 Skyline Park, Brislington, Bristol BS4 5EN, United Kingdom. For any privacy queries: [info@av-group.co.uk](mailto:info@av-group.co.uk) or 01225 941072. ## 2\. What this policy covers This policy explains what personal data we collect when you contact us via this website, phone or email; how we use it; who we share it with; and your rights under UK GDPR and the Data Protection Act 2018. ## 3\. Information we collect - **Enquiry data:** name, company, email, phone, service required, site/location, dates and any details you include in your message. - **Correspondence:** emails, call notes and messages exchanged with our team. - **Technical data:** IP address, browser type, device and pages viewed, collected through standard server logs and analytics. ## 4\. How we use your information - To respond to your enquiry and provide a same-day estimate. - To deliver the services you've engaged us for and manage the contract. - To comply with legal, insurance, licensing and health-and-safety obligations. - To keep our website secure and improve its performance. Our lawful bases include your consent, performance of a contract, our legitimate interests (responding to enquiries and running our business), and legal obligation. ## 5\. Sharing your information We do not sell your data. We may share personal data with: - Trusted providers who help us operate, email, CRM, analytics and hosting, bound by contractual data-protection terms. - Regulators, insurers, and law enforcement where we are legally required or entitled to do so. - Professional advisers (accountants, solicitors) where necessary. ## 6\. How long we keep it We keep enquiry and client data for as long as necessary to provide our services and to meet legal, tax, insurance and regulatory obligations. When no longer needed, data is securely deleted or anonymised. ## 7\. Your rights Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. Contact us at [info@av-group.co.uk](mailto:info@av-group.co.uk) to exercise any of these. You also have the right to complain to the UK Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk). ## 8\. Cookies We use a small number of essential and analytics cookies to keep the site working and to understand how it's used. You can control cookies through your browser settings. ## 9\. Security We use reasonable technical and organisational measures to protect your data. No online transmission is 100% secure, but we take our custodianship of your information seriously. ## 10\. Changes to this policy We may update this policy from time to time. The "last updated" date at the top of this page shows the current version. For questions, please [contact us](/contact). ![AV Group UK](/__l5e/assets-v1/7c2ba6b7-d23f-4bae-a0f0-3d6c9dceee68/av-group-logo.png) Family-run security, medical and facilities specialists. Bristol-based, delivering across the South West, South Wales and nationally, 24/7, 365. [](https://www.instagram.com/avgroupuk)[](https://www.facebook.com/avgroupuk)[](https://www.linkedin.com/company/avgroupuk)[](https://share.google/yuJXNqf3JPXsq7pYk) Services - [Security](/services/security) - [Medical Cover](/services/medical) - [Cleaning & Maintenance](/services/cleaning-maintenance) - [About Us](/about) - [Our Work](/our-work) - [Reviews](/reviews) - [Contact](/contact) Coverage - [Bristol](/service-areas/bristol) - [Bath](/service-areas/bath) - [Cardiff](/service-areas/cardiff) - [Wales](/service-areas/wales) - [South West](/service-areas/south-west) Get in touch - [01225 941072](tel:01225941072) - [info@av-group.co.uk](mailto:info@av-group.co.uk) - 4 Skyline Park, Brislington, Bristol BS4 5EN - Open 24 hours · 7 days a week © 2026 AV Group UK. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy)Family-owned · Fully insured (certificates on request) [Call](tel:01225941072)[Request Estimate](/contact) We use essential cookies to run this site and optional analytics cookies to see how it's used. Read our [cookie policy](/cookie-policy). Accept allEssential only